Sendings and returns

 

Sendings

 

Methods of sending and cost

The options of sending can vary in function of the direction of delivery, the hour of your purchase and the availability of the articles.

In the moment to process your purchase, will show you the methods of available sending, the cost and the date of delivery of your request.

Price of sending and delivery to domicile:

3 EUR / FREE (REQUESTS From 50 EUR)

Our aim is to send the next day all the requests realised of Monday to Friday before the 21h. When this was not possible, will show you the term estimated of delivery in the moment of the purchase.

It is possible that have enabled points of delivery without costs of expenses of sending. We will show you the points of available delivery in the moment of the purchase.

It remembers that to collect your request is necessary that present a document identificativo. If the person that attends to collect the request is distinct to which has bought it, will need to present a permission written and a copy of the DNI of the buyer.

The terms indicated previously will see  expanded for Balearic, Ceuta, Melilla and remote zones.

Take into account that the deliveries realise  only in business days.

State of the request

You will receive updates of the state of your request by email.

Also you can access to this information in the section "my account". If you are not registered, presses on the link of "Information of request" of the post of confirmation to do the follow-up.

Restrictions

From quekuco.com we try to arrive to all the rincones. If your direction of delivery has some restriction in the sending, will see it in the moment of the purchase.

Requests split

It is possible that your request was issued fractionated if the articles require of processing on our part. If this occurs, will warn you by email to indicate you the articles that will receive in each sending.

 

Returns

The term of returns in our on-line shop is of 10 days from the reception of the request.

To give back any article of our on-line shop contact in info@quekuco.com or in the 649 842 741.

To continuation inform him how proceed in each case:

1. Product damaged during the sending

When receiving the product has to review it well. If it checks that it has been damaged during the sending will have to put in contact with us of immediate form through our roads of contact or calling by telephone to the number 649 842 741 where will indicate him the form to proceed.

2. Wrong product

In the case that we have made a mistake in the sending of the product, has of 14 natural days from the date of reception of the request to give back us the same. Please, it contact with our service of attention to the client in the email address info@quekuco.com

3. Defective product

For the return by defective product, first will be necessary to ascertain the defect of the piece by means of the sending of photos in which it check  that really the element is damaged or dilapidated. From here everything runs of our charge.

All the pieces of furniture and his pieces have a guarantee of 2 years. In the case of defective product, QUEKUCO (whose titularity corresponds to Inmaculada Concepción Mazón of the Torres Retamal, with NIF 14321707K and domincilio in Saint Street Luis 70-workshop 16. 41003 Seville) does  charge of all the necessary expenses for the repair, replacement or return of the amount as it correspond. Being all these free management for the consumer.

This Guarantee includes carry them, the material and the hand of work, but according to the law of guarantee of goods of consumption, are excluded of his coverage, the own characteristics of the own product of his nature (behaviour of the cloth,…), as well as the damages produced by a bad use of the same or an unsuitable cleaning.

In this guarantee do not include  the deficiencies ocasionadas by negligences, hits, use or undue manipulations, neither material subjected to wear by his normal use.

The guarantee will lose his value:

If they modify , they alter or they substitute some of the data of the same or of the justificante of purchase.

To do use of the guarantee, is indispensable the presentation of the justificante of purchase.

In QUEKUCO want that our clients are satisfied and thus we have a service posventa continuous to the that will be able to head to través of any one of our means of attention to the client: telephone 649 842 741, and-mail info@quekuco.com

The guarantee offered by QUEKUCO fulfils with the legal requirements demanded so much in of the Text Refundido of the General Law for the Defence of the Consumers and Users and other laws complemented (TRLGDCU) as in the Law 3/2014, of 27 March, by which modifies  the text refundido of the General Law for the Defence of the Consumers and Users. (Legislative royal decree 1/2007, of 16 November).

4. Product does not satisfy his expectations

If it receives the product and does not answer  to what looked for, do not concern can give it back in a term of 10 natural days from the reception of the product. For this only will have to put in contact with QUEKUCO by any one of the available means. It is necessary that the product was in mint condition of conservation with all his accessories.

After having received the commodity in our warehouse and checked his state, you will obtain the return of the amount of his request, discounting the expenses of transport, by means of banking transfer.

It do not forget to conserve the original packaging, as if it does not give back the product in the packaging of origin the product will suffer a depreciation. We recommend him that, in case to give back the already open product, it re-embale very well with all the protections with which supply it from QUEKUCO; it take into account that afterwards it can suffer hits in the transport and if we receive it very damaged will have to apply an extra cost by said depreciation of the product.

5. Which are the expenses of return?

If it gives us back a product because of an error by part of QUEKUCO, that is to say product damaged, dilapidated, defective or error in the sending, we always will assume all the expenses of the return.

If it wants to give back a product because it does not satisfy his expectations put in contact with us in info@quekuco.com or in the 649 842 741. The expenses of return will be the same that the ones of delivery. These expenses of delivery and return will be discounted of the total amount to give back.

In no case the client has to give back the commodity to QUEKUCO by his own means. QUEKUCO Will not do  responsible of the commodity if the client gives it back by his own means.

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